Question

How can consumers guard against salespeople claiming to be from the Australian Government or the Digital Switchover Taskforce?

Answer

Be very wary of unsolicited callers who want to sell you digital television products in your home.

The Australian Government or the Digital Switchover Taskforce will not sell any digital television products door-to-door, either directly or indirectly through other companies or salespeople, or reimburse people for digital television goods or services bought from any retailers, including door-to-door salespeople.

If you are unsure about any product, service or selling arrangement, especially if a salesperson has come to your home without being asked, you should check our website or Digital Ready Information Line and make sure of the facts before you buy or enter into any commitment.

Contact details and information on how to lodge a complaint can be found at the Australian Consumer and Competition Commission's ‘Scam Watch’ website. If you think that a door-to-door trader has defrauded you in some way, whether by not providing the goods or services promised or taking more money than the agreed cost of the goods or services provided, you should immediately contact your local fair trading agency.