It’s important to note the Australian Government does not authorise anyone to go door-to-door selling conversion equipment. Anyone who does so is falsely claiming to represent the Government.
If you’re unsure whether the person assisting you is part of an Australian Government program, please contact the digital ready information line on 1800 20 10 13. This is a free call from landlines.
How do I know if a salesperson is from the Australian Government or the Digital Switchover Taskforce?
Be very wary of unsolicited callers who want to sell you digital television products in your home. Neither the Australian Government, nor the Digital Switchover Taskforce will sell any digital television products door-to-door. This also includes selling indirectly through other companies or salespeople, or reimbursing people for digital television goods or services bought from any retailers, including door-to-door salespeople.
If you’re unsure about any product, service or selling arrangement, you can make absolutely sure of the situation by contacting us on our Digital Ready Information Line 1800 20 10 13.
Contact details and information on how to lodge a complaint can be found at the Australian Consumer and Competition Commission's ‘Scam Watch’ website.
If you think that a door-to-door trader has defrauded you in some way, whether by not providing the goods or services promised or taking more money than the agreed cost of the goods or services provided, you should immediately contact your local fair trading agency.
What if I’ve bought a set top box from a door-to-door trader?
Neither the Australian Government, nor the Digital Switchover Taskforce will sell any digital television products door-to-door, either directly or indirectly through other companies or salespeople, or reimburse people for digital television goods or services bought from any retailers, including door-to-door salespeople.
State and territory governments have special laws about door-to-door sales. Some may include a cooling-off period, during which you can change your mind, cancel any contract or agreement that you have signed and request your money back. The fair trading agency in your state or territory can provide specific advice.
Contact details and information on how to lodge a complaint can be found at the Australian Consumer and Competition Commission's ‘Scam Watch’ website. If you think that a door-to-door trader has defrauded you in some way, whether by not providing the goods or services promised or taking more money than the agreed cost of the goods or services provided, you should immediately contact your local fair trading agency.
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