How to switch

Reception

Most Australians access digital TV through an antenna on the roof, while some require a satellite.

There are many factors that can affect the quality of your reception. If you've installed digital TV equipment and you aren’t receiving digital free-to-air TV or you're getting a low quality signal, there are steps you can take to identify your problem.

What if my signal is poor?

Poor digital reception is easily identifiable. If your screen is pixelating or freezing and your sound is popping or distorted, you probably have an issue with your reception. Try the following steps:
  • check mySwitch to see what coverage is predicted for your area and, if required, to access technical information 
  • retune your set-top box or digital TV. It may be necessary to retune more than once to tune into all available services in your area
  • weather conditions can also affect digital reception. If conditions are bad, wait till it passes over and try again
  • immediate obstructions, such as foliage (trees, bushes), buildings and the local terrain can affect your signal. Check that your antenna is not being obstructed 
  • damaged reception equipment can affect your reception. Check that your antenna is in good condition, that you are using all the correct cables and that they're not loose or disconnected
  • ‘impulse noise’ interference, which can be generated by household items like appliances, light switches and hairdryers, can also affect reception. Try moving such items away from the TV and wiring.
If these solutions don't work, you may have an inadequate antenna system or have poor coverage from your area’s transmitter. In either case you should call an antenna installer.

For more information on antennas and antenna installers, see Antennas.

What if I don’t have a signal?

If you don’t have any reception you'll most likely need a new antenna or wiring. Before calling an antenna installer, there are a few steps you can take:
  • check mySwitch to see what coverage is predicted for your area and, if required, to access technical information
  • try retuning your set-top box or digital TV. Your tuner may not be set up for the available services in your area
  • check your antenna is not damaged and that you are using all the correct cables and that they're not loose or disconnected.
If the above solutions do not work, you may have an inadequate antenna system or no coverage from your area’s transmitter. In either case you should call an antenna installer.

For more information on antennas and antenna installers, see Antennas.

What if my satellite reception is poor? 

If an installer contracted by the service contractor, installed your satellite service under the Satellite Subsidy Scheme (SSS) or the Household Assistance Scheme (HAS), your equipment is covered by a 12 month (minimum) warranty to repair or replace broken or defective equipment. If you did not receive your equipment under the SSS or HAS, you may not be covered.

Please note, satellite services can be affected by extreme weather conditions like very heavy rain. Larger dishes can improve performance during these events, but may be excessive for normal operation.

Contact your local antenna installer to evaluate your current satellite dish and reception equipment. For more information on the digital satellite service and antenna installers, see Satellites.

HAS or SSS customers should contact the relevant service contractor for assistance. Their contact number should be listed on the installed set-top box, or on the bottom right of the quick reference guide.

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