Assistance service providers

The government seeks service contractors for the Household Assistance Scheme (HAS) and the Satellite Subsidy Scheme (SSS) through the publication of Request for Tenders on the Australian Government Tender System (AusTender). Advertisements may also be placed in local and national newspapers.

The tender process is open and competitive. You must be able to demonstrate a capacity to manage a high volume of installations and provide adequate customer services and warranty. You must be equipped to manage customer data provided by the government.

All work done under HAS or SSS must be endorsed at the appropriate level, including work done by subcontractors.

To obtain work installing digital TV equipment under these schemes, antenna installers are advised to contact the successful contractor in each switchover region.