This page has further information about the Australian Government's Household Assistance Scheme.
Who will install my equipment?
The scheme uses major companies contracted by the government to carry out installations for eligible people. The companies delivering the scheme are subject to strict service standards and conditions. They are also required to provide a 12-month warranty on all equipment and work and to provide a special help line service for 12 months after your installation.
TechLife Solutions delivered the Household Assistance Scheme in the Mildura/Sunraysia switchover area in the first half of 2010.
TechLife Solutions and Skybridge Australia delivered the scheme in the regional South Australia and Broken Hill switchover areas in the second half of 2010.
TechLife Solutions and Skybridge delivered the scheme in regional Victoria switchover areas in the first half of 2011.
Skybridge and TechLife Solutions delivered the scheme in regional Queensland switchover areas in the second half of 2011.
Skybridge and Techlife Solutions are now delivering the Household Assistance Scheme in regional Southern New South Wales and the Australian Capital Territory.
Scheme Guidelines and Complaints Procedure
The guidelines describe how the Scheme will operate during the switch to digital-only TV in the Mildura/Sunraysia, regional South Australia and Broken Hill, regional Victoria, regional Queensland and regional New South Wales and Australian Capital Territory switchover areas. These guidelines are subject to any review and amendment that may occur over this time.
The complaints factsheet provides information about how and where to lodge a complaint about the Scheme.
Digital Switchover Household Assistance Scheme guidelines —
(
99kb, 
580kb)
Digital Switchover Household Assistance Scheme complaints factsheet —
( 976kb, 2.23mb)
Household Assistance Scheme brochure and factsheet
Centrelink will send letters to potentially eligible individuals inviting them to participate in the Household Assistance Scheme. The brochure accompanying the letter provides additional information about the scheme, including details of who is eligible and how to apply.
Further information can be found in the Household Assistance Scheme factsheet.
Household Assistance Scheme brochure — ( 212kb)
Household Assistance Scheme factsheet — ( 427kb)
User guides for high definition set-top boxes provided under the Scheme
Under the Scheme, the Service Contractor will supply, install and demonstrate the use of a high definition set-top box in eligible households. Customers are also provided with a Quick Reference Guide and User's Manual to assist with using the set top box and remote control. Copies of these guides are available below.
Regional southern New South Wales and Australian Capital Territory
Techlife Solutions is providing services in the Griffith and Murrumbidgee Irrigation Area; and the Central Tablelands and Central Western Slopes.
- Quick Reference Guide (Terrestrial) (363KB)
- Quick Reference Guide (VAST Satellite) (356KB)
Skybridge is providing services in the South West Slopes and Eastern Riverina; Illawarra and the South Coast; and the ACT and Southern Tablelands
- Quick Reference Guide (Terrestrial) (1.5MB)
- Quick Reference Guide (VAST Satellite) (1.3MB)
Regional Queensland
TechLife Solutions provided services in the Darling Downs and Wide Bay switchover areas.
- Quick Reference Guide (Terrestrial) - ( 835KB)
- Quick Reference Guide (VAST Satellite) - ( 741KB)
Skybridge provided services in the Capricornia, Queensland Central Coast and Whitsundays, North Queensland and Far North Queensland switchover areas.
- Quick Reference Guide (Terrestrial) - ( 868KB)
- Quick Reference Guide (VAST Satellite) - ( 717KB)
Regional Victoria
TechLife Solutions provided services in the North Central Victoria and South West Victoria switchover areas.
For your Hills Techlife terrestrial set top box you will receive one of two slightly different types of remote control.
If your remote control looks like this:
- Quick Reference Guide ( 165KB)
- User Manual ( 1,156KB)
If your remote control looks like this:
- Quick Reference Guide ( 147KB)
- User Manual ( 773KB)
- VAST Satellite Quick Reference Guide ( 144KB)
Skybridge provided services in the Gippsland and Goulburn Valley/Upper Murray switchover areas.
- Quick Reference Guide (Terrestrial) ( 157KB)
- Quick Reference Guide (VAST satellite) ( 143KB)
- User Manual ( 2.4MB)
Regional South Australia and Broken Hill
TechLife Solutions provided services in the Spencer Gulf and Mount Gambier and South-East of South Australia switchover areas.
- Quick Reference Guide (Spencer Gulf) ( 147KB)
- Quick Reference Guide (Mount Gambier and south-east of South Australia) ( 148KB)
- User Manual ( 1.1MB)
Skybridge provided services in the Riverland and Broken Hill switchover areas.
- Quick Reference Guide (Riverland) ( 150KB)
- Quick Reference Guide (Broken Hill) ( 150KB)
- User Manual ( 2.4MB)
Mildura/Sunraysia
TechLife Solutions provided services in the Mildura/Sunraysia switchover region. with a high definition set top box.
- Quick set-up guide to connecting your set top box – (1,203kb; 1,314 kb;
606 kb)
- Quick set-up guide to your remote control – (1,098 kb; 1,883 kb; 554 kb)
- User Manual — ( 8 mb; 734 kb; 803 kb)
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